Allow attendees to cancel tickets
You can allow attendees to cancel their tickets, if they are free of charge.
They can cancel all tickets in an order by clicking "Cancel Order" in the registration confirmation email.
Or, they can cancel a specific ticket by clicking "Cancel Ticket" in the e-ticket.
To allow ticket buyers to cancel their orders and tickets, follow the steps below:
- At Setup > Settings > Event, check "Allow user cancel orders and tickets"
- At Setup > Email Messages and Pages > Registration Confirmation email, insert the dynamic field "Cancel Order" (select it from "Insert Dynamic Text" button on the online editor.).
- At Setup > CUSTOMIZE Tickets > insert the dynamic field "Cancel Ticket" (select it from "Insert Dynamic Text" button on the online editor.).
How do I send tickets?
If you have set the tickets to not be sent automatically and want to send them manually, or if you would like to resend the tickets follow these steps: Send tickets to 1 order To send a ticket, go to Reports > Orders, and search for the order you ...
To contact attendees: Go to Invite > Contact attendees Choose "Send to registration contact persons" or "Send to all attendees" Optionally apply more filters At Step 2, choose if you will contact to all registration types or to specific registration ...
Haven't received your tickets? Access them online
If you haven't received your registration confirmation e-mail and ticket, stay cool, there are other ways to retrieve it. Check your spam folderCheck your spam folder. If you find it there, mark the email message as no-spam, and add the sender e-mail ...
Give access to your team to manage your events
How can I give access to a team member to manage my event? Go to Setup > Team Fill in the e-mail of your team member and click "Add User". Then click on the check boxes to give access right to this user. With every click on a check box access is ...
Basic information Use as many mobiles or laptops / tablets as you like at each entry point. All check-ins are synced with Eventora so that the same ticket cannot be scanned more than once. An internet connection is required for check-in use. Attendee ...